© Close Fit Software Limited 2015
The Close Support Email Responder
The optional Email Responder is a Windows application that automatically handles support requests
sent by email. On receipt of a replica rolex new request, a Call record is created, the duty analyst receives an email
alert and the customer is informed of the Call reference number. The content of emails received about
existing Calls are automatically added to Call History and notification sent to the assigned analyst. Your
customers are able to communicate easily with your IT help desk, raising their satisfaction and reducing
your costs.
The Close Support Web Module
The optional Web Module is a browser application that can be delivered over the Internet or your
company intranet. The primary functions of the Web Module are focused on the needs of your
customers by allowing them to request and monitor support and service requests. The Web
Module can also be used by support personnel to view and manage their work list and maintain
service requests through their life-cycle.
You can see how the Web Module works by launching the online demonstration.
Products
