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The Close Support Email Responder The optional Email Responder is a Windows application that automatically handles support requests sent by email. On receipt of a replica rolex new request, a Call record is created, the duty analyst receives an email alert and the customer is informed of the Call reference number. The content of emails received about existing Calls are automatically added to Call History and notification sent to the assigned analyst.  Your customers are able to communicate easily with your IT help desk, raising their satisfaction and reducing your costs.
The Close Support Web Module The optional Web Module is a browser application that can be delivered over the Internet or your company intranet. The primary functions of the Web Module are focused on the needs of your customers by allowing them to request and monitor support and service requests. The Web Module can also be used by support personnel to view and manage their work list and maintain service requests through their life-cycle.  You can see how the Web Module works by launching the online demonstration.
Close Support Help Desk Software
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