© Close Fit Software Limited 2015
Upgrade
Service Desk Installation File
The current commercial release of the Close Support Service Desk is
version 3.01.20.
Filesize - 71MB.
If you already have the Service Desk version 3 installed then download
the smaller file to upgrade to 3.01.20. Released 16 February 2012.
Filesize - 14MB.
Email Responder Installation File
The current release of the Close Support Email Responder is version
3.01.22. The host PC needs to have the Service Desk installed first.
Then download and install the Email Responder.
Filesize - 4MB.
Documentation
Before commencing the rolex uk upgrade please review the Upgrade Guide for
full instructions and a review of the significant changes.
Upgrade to latest version
Introduction
Existing users of Close Support with a current and valid software
assurance agreement can upgrade to the latest version at no cost.
At version 2.95 the Close Support Desktop came in two versions,
Standard and Advanced. At Version 3 we have renamed the application
to Close Support Service Desk and extended the functionality as
described in the Upgrade Guide.
Licencees of the old Standard Desktop will benefit from the extended
functionality included with the Service Desk Professional as well as
functions only previously available in the Advanced Desktop, document
linking and the integrated Knowledge Base.
Existing users of the Advanced Desktop will benefit from all the new
features in Close Support Service Desk Professional including the
optional Audit Module.
